Business


AXA woos customers in Oman with new shop, kiosks


New shop in Al Meera, ‘The Wave’ Muscat and revamped kiosk at Muscat City Centre boost customer access and experience. Photo: Supplied

Muscat: In a step aimed at reaching out to customers across Oman, AXA Gulf – one of the largest and the leading non-life international insurer in the region – has announced the opening of its new kiosks and shop in Muscat.

The opening of the new kiosks clearly signifies AXA's intent to position their brand closer to their customers.

The new outlets — a kiosk at Al Meera Hypermarket in Azaiba, a shop in the newly opened Al Marsa Shopping mall at The Wave, Muscat and the completely revamped kiosk at the Muscat City Centre — will cater to retail insurance needs including home, motor, travel and healthcare insurance.

AXA's new kiosk at Al Meera will welcome customers from 10:00am to 10:00pm Saturday to Friday, from 10:00am to 8:00pm Saturday to Friday at The Wave, and from 10am to 10pm on from Saturday to Friday at the Muscat City Centre.

Leveraging the expertise
Jonathan Jane, Country Manager, AXA Insurance in Oman, said: "As part of our commitment towards the Sultanate of Oman, AXA Gulf continues to invest in various communities around the country for our customers. The opening of the new shop and kiosks is a testimony to that. As we continue to grow, we look towards leveraging the expertise of Omani nationals in our recruitment strategy. As risk awareness increases, so too will insurance penetration levels. Our shops will bring to the forefront AXA's retail offerings of motor, home and travel insurance at places most convenient to our customers."

He added: "In line with AXA's values, the opening of our shops and kiosks will make us more attentive, available and reliable. By implementing this multi-access strategy, we ensure our values are met and a seamless customer experience is achieved throughout the Sultanate of Oman."

"We value our customers and their needs, and ensure that they receive timely advice, assistance and care that they deserve at strategic locations. We are confident that the new kiosks, with their prime location and availability of the staff all through the week days and throughout the shopping hours, will effectively cater to all customers' insurance needs," he further added.

Eight outlets in Oman
AXA operates a total of eight outlets in Oman, including six in Muscat [Qurum City Centre, Muscat City Centre, Muscat Grand Mall, Al Meera, The Wave and Al Khuwair] and two in Sohar [Main Branch and Safeer Mall].

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