Muscat: For the first time in Oman, Muscat Electricity Distribution Company (MEDC) is getting ready to launch its prepaid electricity meter next week. The new meter will offer customers an innovative solution to be in control of electricity consumption without the need to wait for monthly bills or stand in long queues to pay the bills. The launch will also reveal the unique brand identity of the new service.
MEDC has completed trial phases of the meter, which started about two years back, said a company release. The new service has been technically tested and approved for use in Oman. All clearances and preparations are complete and the company is now ready to receive new applications following the launch.
This service is part of a series of initiatives that aim to further enhance the customer service experience and facilitate seamless communication with customers.
MEDC has earlier this year launched the self meter reading service and is currently in the process of considering other services such as the remote meter reading.
The launch of the prepaid meter service is in line with MEDC's efforts to make use of new technologies that will help in providing better services and better control of electricity consumption. The prepaid meter also aims to encourage the energy-saving life style. By using prepaid, customers will be able to monitor their consumption in real time and identify devices that can save power by turning them off or reducing their usage.
"Throughout the last two years, we have focused our efforts to improve our services to our valuable customers by offering alternative solutions in the billing and collection area. This is in line with our five year business strategy with customer service its primary pillar," said Mansoor bin Talib Al Hinai, Chief Operations Officer, Supply, MEDC.
"We have made sure that obtaining this service is done through facilitated and simple procedure. To make it easy for customers to recharge, we have worked with a wide network of meter recharge distributors across Muscat. Our contact centre is ready 24/7 to handle enquiries related to this new service."
As a result of the rapid development witnessed by the Governorate of Muscat in both residential and commercial sectors, there has been an increase in the demand for power and it is estimated to record a growth of 8 per cent by year-end and a similar growth in customer base nearing quarter of a million connected customers.
With the sustained economic growth, MEDC has been able to meet the demand with allocated capital investment of OMR166 million for the years 2012-2014 for projects related to its network expansion and reinforcement. MEDC is a closed joint stock Omani company established as a result of the new market structure proposed for electricity and related water sector under the Sector Law.