Muscat: Bank Muscat, the flagship financial services provider in the Sultanate, has won the coveted Sultan Qaboos Award for Excellence in e-Government for its mBanking mobile services. AbdulRazak Ali Issa, Chief Executive, received the award at the event held under the patronage of Mohammed bin Al Zubair, Adviser to His Majesty the Sultan for Economic Planning Affairs.
For the first time, the 2012 Sultan Qaboos Award for Excellence in e-Government was opened for the private sector organisations. A total of 57 projects were presented by 30 governmental and private institutions for the awards. Of the two awards earmarked for the private sector, Bank Muscat won the Best Public Mobile Service Award.
AbdulRazak Ali Issa, Chief Executive, said: "Bank Muscat is proud to win the 2012 Sultan Qaboos Award for Excellence in e-Government which was opened for the first time to private sector organisations."
Mobile banking services
"The Bank Muscat initiative to provide banking services via mobile phones complements the government's efforts in creating a digital society and providing electronic services which spell convenience to customers. We thank the ITA and the government for promoting and recognising developments linked to eGovernance, which is the motivation behind our innovative initiatives."
Early this year, Bank Muscat launched its state-of-the-art mobile banking application redefining banking with the concept of 'anytime, anywhere' service. With mBanking, Bank Muscat has made banking truly mobile for the largest banking family in Oman who can now bank 24/7 'anytime, anywhere'.
Notably, the mBanking application works on most of the mobile phones and is customised for iPhones, Blackberry, Android and Java based phones with simple icons and menus. The mBanking application is available in both English and Arabic.
AbdulRazak Ali Issa said: "Bank Muscat is committed to investments in state-of-the-art technology to further increase efficiency, improve customer service and support growth plan. The bank lays emphasis on competitive channels and new products to cater to various sectors. Bank Muscat enjoys an edge in hi-tech products and services, including electronic payment and web-based services, in tune with the banking requirements of a young, tech-savvy generation."
AbdulRazak Ali Issa added: "Bank Muscat remains committed to excellence in providing innovative banking solutions to all, inspired by the challenges that lie ahead and looking forward to growing together with the nation. A keen perception of customer requirements has enabled Bank Muscat to develop products in line with the current and emerging needs. Continuous innovation of products has resulted in customers reaping valuable benefits."
The mBanking transactions include access to account to view balance and mini statement, transfer funds between Bank Muscat accounts, pay bills, including credit card, utility, mobile top-up, school fee etc. Using mBanking, customers can also apply for Bank Muscat products and view latest promotions, find nearest ATM / CDM and branches. They can also connect with the bank on Facebook and Twitter.
The mBanking apps has attracted a large number of customers as it does away with the requirement to visit the bank or wait in long queues at branches for various transactions. Driven by the latest technological features and offering a wide range of options, mBanking presents a unique facility from Bank Muscat that lets customers bank at convenience from 'anywhere, anytime' For people constantly on the move, mBanking service is a boon.
Downloading and using mBanking application is easy:
Smart phone users - iPhone users can download the application free from the Apple Store. The application is also available on Android Market. Just Message MB to 90090 to get the download link on your phone, or Just go to https://m.bankmuscat.com/mb
mBanking can be accessed from any location supported by the telecom service provider and is highly secure as the application does not store any sensitive information or transaction logs on the phone. Robust security features have been built into the application. mBanking is a 'trusted' application. Data exchange from this application is encrypted based on best industry standards and dual factor authentication.
Bank Muscat is providing mBanking application free of cost and the only cost that applies to customers is the network usage levied by telecom service providers. mBanking is user friendly. The interface is very simple and all that customers need to do is just follow the instructions to make a transaction.
The mBanking registration is allowed only on the mobile number registered with the bank. In case customers need to update the mobile number registered with the bank, they can contact the Call Centre on 24795555 or submit a written application to the bank for the same.