Bank Muscat launches online T-PIN facility



Muscat: Bank Muscat, the flagship financial services provider in the Sultanate, has enhanced phone banking services by launching an online facility for instant generation of T-PIN (telephone personal identification number).

The new facility eliminates the need to wait for few days to manually collect T-PINs from respective branches. Customers can now contact the call centre on 24795555 and instantly generate T-PINs of their own choice over the call.

The ease of instant generation of T-PIN over a call leads to flexibility to carry out phone banking transactions 24x7. Offering convenience and flexibility, Bank Muscat phone banking services are prompt, easy and secure with the fully secured T-PIN.

Using the robust integrated voice response (IVR) system, Bank Muscat phone banking customers can help themselves to obtain information or make requests for services and products.

The IVR facility offers prompt language options in Arabic and English as callers are required to follow the audio instructions after contacting the call centre. The instructions to punch the relevant number facilitate the respective options to obtain information and services. Notably, customers can report card loss and themselves hotlist or block their cards through the IVR system.

Bank Muscat operates the largest call centre in the banking domain in the Sultanate of Oman with an average 7,000 calls a day.

 The call centre handles Internet and telephone bill payments, water and electricity bill payments, education fee payment, funds transfer and remittance abroad. All account related services require the mandatory use of T-PIN. So, customers are encouraged to make banking secure and easier with instant T-PIN generation service.

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