Muscat: Omantel, the pioneer integrated telecom services in Sultanate has been awarded the Certificate of Approval by the United Registrar of Systems (URS) to signify compliance with the international standards of Quality Management System ISO 9001:2008 and ISO 10002:2004 in handling customer complaints management.
The event was held in Omantel headquarters under the auspices of Dr Salim Sultan Al Ruzaiqi, chief executive of the Information Technology Authority (ITA); Helen Gates, deputy ambassador of United Kingdom in Oman and Rashid M Akhter, director (Sales and Marketing) URS in the presence of Dr Amer bin Awadh Al Rawas, chief executive of Omantel.
Omantel believe in improving their service quality and customer experience by adopting international standards and best practices across the organisation.
To mark the occasion, Omantel Dr Amer Al Rawas said : "These certifications are fruits of success and the management commitment towards customer service excellence". "This is a major milestone for our business and it surely showcases our devotion of providing world class systems and solutions to our different client segments in both the public and private sectors.
Achieving the new certification will boost Omantel's customers with further confidence about the quality of services the company delivers," he added.
Furthermore, Haitham Abdullah Al Kharusi, VP (Omantel Consumer Unit) said, "We are proud to be recognised by ISO for our relentless pursuit of quality, at Omantel our objective is to ensure we build 'continuous improvement' into our way of working in order to enhance the customer experience.
Being awarded ISO 9001:2008 certificate is one of the Omantel's key achievements as it is deemed one of the most important goals that many organisations around the world aspire to achieve through providing their business compliance up to international standardisation requirements, namely ISO 9001:2008."